Privacy & fraud-prevention notice
This explains the technical signals LocusLabs collects to keep the platform safe, why we collect them, and how to ask for a human review if a signal affects you.
What we collect
When you sign in or connect an account, we record technical signals about the device and network you use — for example your IP address and browser characteristics, and, where relevant, a payment-processor reference. These are stored only as irreversible cryptographic hashes — never as raw values, and never your card or bank details themselves.
Why we collect it
Solely to detect and prevent fraud and abuse — for example networks of fake or coordinated accounts that put legitimate operators at risk. We do not sell this data, and we do not use it for advertising or profiling.
Retention
We keep these signals only for as long as needed for fraud prevention, then remove them. [Counsel to specify the retention period.]
No automated bans — and how to appeal
A risk signal is exactly that — a signal, not a verdict. LocusLabs never bans an account automatically on the basis of these signals. A shared network (an office, a home, a café) can make two accounts look related; that is normal and correctable.
If an automated signal affects your account — for example a payout is placed on hold — you can request a human review:
- Use Request review in the app wherever the hold is shown, or
- Contact your LocusLabs representative.
A person will look at it, and legitimate shared-network situations are cleared.
Your rights
You can ask what we hold about you, request correction, and appeal a decision. [Counsel to add the jurisdiction-specific rights + contact address.]